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Privacy Policy
This Privacy Policy explains how ConvertDox ("we", "our", or "us") collects, uses, and protects your information when you use our website at convertdox.com.
✅ ConvertDox does not permanently store uploaded files. All files processed through our platform are automatically deleted after processing and are never retained on our servers.
1. Information We Collect
1.1 Information You Provide
When you use our tools, we may collect:
- Files you upload for conversion or processing (temporarily — see Section 3)
- Text or data you input into our tools
- Name and email address if you create an account or contact us
1.2 Automatically Collected Information
- IP Address: Collected for abuse prevention, security monitoring, and rate limiting purposes
- Browser & Device: Type, version, and operating system for compatibility purposes
- Usage Data: Pages visited, tools used, time spent, and interaction data
- Cookies: Session, preference, and analytics cookies (see Section 4)
- Log Data: Server logs including timestamps, tool usage, and error information
2. How We Use Your Information
- To provide and operate our tools and services
- To process file conversions and return results to you
- To detect, prevent, and respond to abuse, fraud, or illegal activity
- To improve our tools and user experience
- To send service-related communications (if you have an account)
- To comply with legal obligations
3. File Uploads & Temporary Processing
⚠️ Security Disclosure: Uploaded files are processed temporarily in isolated environments and automatically deleted after processing. Files are NOT permanently stored on our servers. No employee manually reviews uploaded files unless required for abuse investigation.
- Files are encrypted during transfer using HTTPS/TLS
- Files are processed in isolated, temporary storage environments
- Files are automatically deleted immediately after processing or within a maximum of 24 hours
- No file content is used for AI training or marketing purposes
4. Cookies & Tracking
4.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function (session management, security)
- Analytics Cookies: Google Analytics to understand usage patterns (anonymised)
- Advertising Cookies: Google AdSense to display relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect functionality.
5. Third-Party Services
6. Browser Storage
Some of our tools use your browser's local storage (localStorage) to save your preferences and settings locally on your device. This data never leaves your device and is not transmitted to our servers. You can clear this data through your browser settings.
7. Data Retention
- Uploaded files: Deleted immediately after processing (maximum 24 hours)
- Account data: Retained until account deletion request
- Server logs: Retained for 30–90 days for security and abuse prevention
- Analytics data: Retained per Google Analytics retention settings (default 26 months)
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Objection: Object to processing of your data for certain purposes
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, email us at legal@convertdox.com
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
10. International Transfers
ConvertDox operates globally. Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.
11. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately at legal@convertdox.com
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions, contact us at:
legal@convertdox.com
info@convertdox.com